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Category Archives: My Blog

HOW TO “GET RID” OF THE IRATE CUSTOMER

Whenever we discuss customer service, the subject of the irate customer arises. Some actually refer… Read More »

FIVE USEFUL TOOLS

Last month I assured you that a complaining customer is actually a gift, in part… Read More »

THE GIFT OF A COMPLAINING CUSTOMER

‘Tis the season to give and receive gifts! An email, phone call or visit from… Read More »