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HOW TO “GET RID” OF THE IRATE CUSTOMER

Whenever we discuss customer service, the subject of the irate customer arises. Some actually refer… Read More »

FIVE USEFUL TOOLS

Last month I assured you that a complaining customer is actually a gift, in part… Read More »

“3 Things You Won’t, Can’t, Learn in Business School.”

3 Things You Won’t, Can’t, Learn in Business School

Coming up in February and March 2017 Call 860.794.4109 for dates, times, and venues Guest… Read More »

Brown Bag Lunch & Workshop “Bozo-Be-Gone.”

Brown Bag Lunch & Workshop

Coming up in February and March 2017 Call 860.794.4109 for dates, times, and venues Brown… Read More »

THE GIFT OF A COMPLAINING CUSTOMER

‘Tis the season to give and receive gifts! An email, phone call or visit from… Read More »